Our taxis operate 7 am to 11 pm Sunday to Thursday & 7 am to 12 am Friday & Saturday. However, if you require a taxi outside these hours we can arrange a pre-booked taxi please email us at
info@waiheketaxi.co.nz or call 09 372 0089.

Our standard rates are as follows: $5.00 per km applies weekday until 7 pm weekdays, $5.50 per km after 7 pm + 5,6 pax = all the times at weekends; $7.00 per km applies 7-9 pax + public holidays. It will be helpful to note that a standard waiting time of $2.40 per minute is charged when the vehicle runs below 15 km/hr or when stationary e.g., at the lights, & traffic. This is the main reason two fares on the same route can differ in price. Please have a play with our fare calculator here.

Yes, we offer taxi tours for tourists. Waiheke island taxis are driven by local drivers with excellent local knowledge, many of whom have been driving passengers on local excursions for many years. We can offer you a personalised itinerary in a comfortable vehicle to get a feel for an area. For an obligation-free discussion, please email info@waiheketaxi.co.nz.

Waiheke Island taxis offer you a variety of payment options. On the website: Use the website to pay for your ride by entering your credit card details and selecting which card to use as a mode of payment. In Car: physically pay with cash, Eftpos/Credit Cards, and TaxiCharge cards.

When you pre-pay for a taxi, this gives you priority. Your taxi will rarely be late, however, there may be times, due to several different reasons that are out of our control, your taxi is late. Please call us on 09 372 0089 to enquire about your taxi’s whereabouts. Waiheke Island Taxis are not responsible for any loss due to late taxis, e.g., missed ferries, missed appointments, not limited to, etc. Please allow enough time between your prebooked taxi and appointments in case the taxi is running late for any reason, and you need to arrange another transport method.

If the prepaid job is canceled 24 hours before the date of transport no charges will apply. Exceptions may apply during peak periods or events.

If the prepaid job is canceled less than 24 hours before the date of transport full charges may apply at the discretion of Waiheke Island Taxis.

If the prepaid job misses the ferry or arrives on a different day, please email us at info@waiheketaxi.co.nz or call us at 09 372 0088 for a change in time & date.

We can only take up to six people in a car. But we have vans available for seven or more. Please book your van in advance, as we cannot guarantee their availability at busy times.

Car seats are not a legal requirement in taxis for further information about this please visit the NZTA website.

Our drivers stay in contact with you via text message. They will alert you when they are waiting for you outside your address. To make sure you get the alerts, please make sure we have your mobile phone number if you book a taxi through our call center.

Our taxi drivers will accept into their car a Seeing Eye dog accompanied by a blind person. Some drivers will take other animals in their car, but please check in advance of the ride.

Any property found in a taxi is required to be dropped off at the nearest police station within 24 hours if not claimed sooner. If you leave something in a taxi, please try and remember what taxi number and/or the driver’s name (as shown on the ID card which all taxi drivers are required to display in clear view of the passenger). If you do not remember either of these details, the pickup address, time and date, and drop-off point are important information in the finding of lost property. Contact us on 09 372 0089 with this information and we will look into this for you.

All our taxi drivers strive to give you the best possible experience while in one of their vehicles. But if you do need to make a complaint, please contact us at info@waiheketaxi.co.nz. To assist in the investigation of the complaint, please provide the Taxi Fleet number or vehicle registration, the name on the driver’s ID card, the date and time of the trip, the pickup and drop off location, or the location of the incident. Complaints can be investigated without this information but can often result in us being unable to identify the driver/vehicle. Complaints made will be acknowledged within 24 hours of receipt. Passengers are also able to  make a complaint to the NZTA. If the matter is serious, or concerns criminal activity, please contact the New Zealand Police immediately.

Taxi drivers can refuse to take a passenger(s) if, on reasonable grounds, they consider:

• Their safety would be threatened or endangered.
• The intending passenger is under the influence of drink or drugs.
• The intending passenger is in a filthy condition.
• The intending passenger is consuming food or drink.
• The intending passenger is noisy, violent, or is disturbing the public peace.
• The intending passenger owes the driver for a previous fare and refuses to pay what is owed.
• The intending passenger does not have enough money to meet the cost of the journey (the driver has the right to ask for payment in advance).
• The number of passengers wishing to travel exceeds the number stated on the vehicle’s loading certificate.

The driver may also terminate the journey at any time for any of the above reasons.

Yes, you can set up a corporate account with our partner to use taxis while on the island. For any new account, you can either send an email to enquiries@taxicharge.co.nz or open it directly from the link below: https://taxicharge.aplyid.com/forms/apply.

If you have any additional requests or questions, please do not hesitate to inform us.